02:07duration 2 Minuten 7 Sekunden
3.3.3 Service-Profit Chain
03:14duration 3 Minuten 14 Sekunden
3.2.3 Developing services: Models of service…
3.2.3 Developing services: Models of service innovation
02:32duration 2 Minuten 32 Sekunden
2.9.2 Take aways Week 2
02:22duration 2 Minuten 22 Sekunden
2.6.1 Defining objectives
03:07duration 3 Minuten 7 Sekunden
1.5.2 Take aways Week 1
02:26duration 2 Minuten 26 Sekunden
1.4.2 What is market research?
03:02duration 3 Minuten 2 Sekunden
1.1.4 Outside-in or Inside-out?